Fix common issues with 2-Step Verification

Lost or stolen telephone

Nosotros recommend you:

  • Sign out of the lost or stolen phone.
  • Change your Google Account password.

You have several ways y'all can get back into your account, depending on your circumstances.

Use fill-in options

If you've lost admission to your primary phone, you lot can verify it'south you with:

  • Another phone signed in to your Google Account.
  • Another phone number you've added in the 2-Step Verification section of your Google Account.
  • A backup lawmaking you previously saved.
  • A security key you lot've added in the 2-Step Verification department of your Google Business relationship.

Sign in from a trusted device

If you previously signed in from a device and checked the box next to "Don't inquire again on this figurer," you might be able to sign in from that device without a second verification step. After you sign in to your Google Business relationship, yous tin manage your verification methods.

Get a new phone from your carrier

If you lot lose your phone, you lot can ask your carrier to transfer your phone number to a new phone or SIM card.

Recover your business relationship

My security fundamental was lost or stolen

Cull the right steps to go dorsum into your account, based on if y'all fix another 2nd step, like:

  • Verification codes
  • Google prompts
  • Backup codes
  • A backup security cardinal you've added to your account
  • A registered computer where you chose non to be asked for a verification lawmaking

Important: If y'all added Advanced Protection to your account, you can simply utilize a backup security key. If you don't have a fill-in security cardinal, follow the steps to recover your account.

If you have some other second pace

  1. Sign in to your Google Business relationship with your password and your other second step.
  2. Follow the steps to remove the lost key from your account.
  3. Get a new security fundamental. Yous may want to get an actress fundamental yous can go along in a condom place.
  4. Add together the new primal to your account.

If you lot don't accept another second footstep or forgot your password

Important: 2-Step Verification requires an extra step to evidence you ain an account. Because of this added security, it can take  3-5 business days for Google to brand sure information technology'due south you.

Follow the steps to recover your account. You'll be asked questions to confirm you own the  account.
Utilise these tips to answer as best you tin.

  1. You may exist asked:

    1. To enter an email address or phone number where yous can be reached.
    2. To enter a code sent to your email address or phone number. This code helps make sure you lot can access that electronic mail address or phone number.

Crave a security key as your 2d step

If you turn on 2-Step Verification and sign in on an eligible phone, you can get Google prompts. To make a security central your required 2d step, enroll in Avant-garde Protection.

Revoke lost backup codes

If y'all lost your backup codes, yous can revoke them and go new ones.

  1. Go to the 2-Step Verification section of your Google Business relationship.
  2. Select Prove codes.
  3. Select Go new codes.

You didn't get a verification lawmaking

  • You might accept been sent a Google prompt instead. Learn why we recommend Google prompts instead of text bulletin (SMS) verification codes.
  • If we notice something different nigh how yous sign in, like your location, you might not exist able to get a verification code through text bulletin.
  • If a text bulletin with a verification code was sent to your telephone, make sure your service plan and mobile device supports text bulletin delivery.
    • Delivery speed and availability may vary by location and service provider.
  • Make sure y'all have adequate cyberspace connection when you try to get your codes.
  • If you become a vocalisation call with a verification lawmaking sent to your telephone, you get a voicemail if:
    • You can't answer the call.
    • You don't take an adequate internet connection.

Tip: If you requested multiple verification codes, only the newest one works.

My Google Authenticator codes don't work

It may be because the time isn't correctly synced on your Google Authenticator app.

To set the right time:

  1. On your Android device, get to the main menu of the Google Authenticator app.

  2. Tap MoreMoreand then Settings and thenTime correction for codes and thenSync now.

On the next screen, the app confirms the time has been synced. You should be able to sign in. The sync will but touch on the internal fourth dimension of your Google Authenticator app, and will not change your device's Appointment & Fourth dimension settings.

An app doesn't piece of work after you plough on 2-Step Verification

When you lot turn on 2-Pace Verification, you may demand to sign in to some apps again.

Tip: If you lot can't sign in to an app after you add together 2-Pace Verification, you may demand to use an App Password.

Why you shouldn't utilise Google Voice to become verification codes

If you use Google Voice to get verification codes, you could lock yourself out of your account.

For instance, if yous sign out of your Google Vocalization app, y'all might need a verification code to get back in. But, considering information technology's sent to your Google Voice, y'all can't get the code.

Work, school, or other organization accounts

If you lot use an account through your work, school, or other group that's protected by two-Stride Verification, and you tin can't sign in, you can:

  • Apply backup options.
  • Contact your administrator.

Link to prepare two-Step Verification

Contact your admin.

You tin't use a 2d step to sign in

Use a device you marked as trusted and go to account recovery.

I tin can't sign in to my backup phone with text letters

This tin can happen when at that place's something different nigh how you lot sign in, like your location. You may need to move to your main telephone, or another trusted device, to sign in to your fill-in telephone.

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